faq's

When should I send day invitations to my guests?
How long before my wedding should order my Wedding Stationery?
Is it ok if I have not finalised the guest list yet?
I have not finalised the Menu or Order of Service details yet, is this a problem?

I would like to give my guests even more notice about my wedding - is this possible?
How many invites do I order?
Must I order in multiples of 5 or 10?
Do you print the guests names on the invitation inserts?
Are envelopes and insert pages included in the price?
Can you change the invitation colours to match our day?
How do I pay?
Is there a minimum order?
Can I see samples of maddoxdesigns Wedding Stationery?
How will maddoxdesigns package and deliver my Wedding Stationery to me?
Does the price of invitations include the cost of postage to my guests?

If I require stationery items which are not mentioned on your price list, can maddoxdesigns provide them?
What are the payment terms?

When should I send day invitations to my guests?
From our experience wedding invitations are normally sent out to guests between 8 to 12 weeks before your Wedding Day, giving enough time for gues
ts to RSVP to you. If your wedding is at a busy time of year, e.g. July and August when your guests may be away on holiday, or if your guests have far to travel, then invites should be sent out at least 12 weeks prior.

How long before my wedding should I order my Wedding Stationery?

Our genuinely handmade stationery takes around six to ten weeks to assemble depending on the size of your wedding. Therefore you should decide how many weeks prior to the wedding you are going to send your invitations and then add six to ten weeks to this figure - the result tells you how many weeks prior to the wedding you should place the order for your stationery.

Is it okay if I have not finalised the guest list yet?
The finalised guest details (for printing of p
ersonalised invitation card inserts) are required a minimum of 21 days before maddoxdesigns are due to deliver the completed invitations to you. To ensure no guests are left without invitations most of our clients do order a few extra invitations. We would advise using your own judgement and, if necessary, ordering a few extra non-personalised invitations.

I have not finalised the Menu or Order of Service details yet, is this a problem?
Definitely not! We realise that it is almost impossible to have these details 100% finalised at such an early stage. It is possible to delay the delivery of wedding day stationery (such as menus, Order of Service cards and Place cards) until closer to the date of the wedding. However, in order to ensure your delivery date is met it is important that you send the finalised details to us on the date agreed when you placed your order.

I would like to give my guests even more notice about my wedding - is this possible?
This is possible using 'save the date' cards which are sent to potential wedding guests as soon as the wedding venue and date is finalised. For more details about Save the Date cards please see our wedding stationery pages.

How many invites do I order?
Although you may have 100 guests, you will not need 100 invites because you can invite more than 1 person on 1 invitation. It is always recommended that you order a few extra to cover for any unexpected extras, or even the odd mistake when writing them.

Must I order in multiples of 5 or 10?
No, you may order any quantity you like, however please bear in mind the delivery charges. Therefore it is more efficient to order a few more blank invites than to re-order another 1-2 at a later date.


Do you print the guests names on the invitation inserts?
Yes, we can type your guests names onto the invites at a cost of 20p per item. The wording is your choice but if you need any help or hints please do not hesitate to ask - we have provided some examples on our wording page.

Are envelopes and insert pages included in the price?
For all our invitations, order of service, reply cards and thank you card designs the price includes an envelope. The order of service price includes 1 insert which allows for 4 sides of type, however if required, a further 4 sides can be purchased for an additional £0.40.

Can you change the invitation colours to match our day?

We have a selection of beautiful designs which are available in a variety of colours which will suit most wedding colour schemes. Please see our wedding stationery pages for further information and photographs of existing designs. Wherever possible we will endeavour to change the colours on the invitation designs to match the colours of your day, in this case this will be provided through our bespoke design service.

How do I pay?
We accept payment via PayPal where you can use your debit card, credit card or bank account, you do not need to have a PayPal account
(although you will be required to register with the site - this is necessary to ensure your details are securely processed). We also accept payment by cheque, please make all cheques payable to maddoxdesigns. See payment terms for more details.

Is there a minimum order?
At maddoxdesigns no order is too small, you are a valued customer and we do not believe it fair to refuse orders of small quantities.

Can I see samples of maddoxdesigns Wedding Stationery?

Samples can be ordered - see the samples & ordering page for more information.

How will maddoxdesigns package and deliver my Wedding Stationery to me?
Your stationery will be posted by Royal Mail Special Delivery (you will need to sign for it). If we have all the details available then all stationery will be mailed at the same time, otherwise, wedding day stationery will be sent at extra charge just before the wedding.

Does the price of invitations include the cost of postage to my guests?
No, our delivery cost is the cost required to deliver the goods to you.

If I require stationery items which are not mentioned on your price list, can maddoxdesigns provide them?
Please see the bespoke designs pages for details of other stationery items which can be supplied. An example of some of the items our customers have requested in the past are lottery ticket holders (for favours), maps, other information sheets and disposable camera tags. If you are unsure about any of our products or services, please feel free to give us a call on 01623 554547 or ask a question on our online enquiry form.

What are the payment terms?
Please see our payment terms page for full details.



If you have any further questions (no matter how small) do not hesitate to contact us, we look forward to hearing from you and will personally respond as soon as possible!

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